Shipping UK

We aim to despatch your item within 24 hours by Royal Mail. After you have received your confirmation email your item should be delivered within 2-3 working days. Please give 5 working days before sending an inquiry if your parcel hasn't been delivered within this time. 

Orders will not be shipped out on holidays, they will be shipped the following business day.

 **Please allow an extra 24-48  dispatch time during seasonal sales and busy periods 

International

Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees.

Delivery when using this service can take up to 10 -14 working days. If your order has not arrived within the time frame, please email info@sanspareilclothing.com and we will help to resolve this immediately.

Tracked and signed - Some countries are not available for tracked and signed shipping, these items can only be tracked until it leaves the UK. However, your item will need a signature on delivery confirmation.

 Please note:  SansPareilClothing do not accept responsibility for orders lost in the post when the 'standard' shipping option is chosen at checkout.

 

International Shipping Times

Royal Mail International Standard Shipping  (7-14 working days)
Royal Mail International  Tracked and Signed Shipping (5-8 working days)
Express Priority Shipping (1-3 Days)
Australia  Shipping Times
Royal Mail International Standard Shipping  (7-16 working days)
Royal Mail International  Tracked and Signed Shipping (5-10 working days)

Express Priority Shipping (1-3 Days)

 

Customs

In the circumstance that taxes, tariffs or a handling cost are required, it will be your responsibility to make payment prior to receiving the goods. Please note, if payment is not made for whatever reason, your order will be returned to Sans Pareil Clothing and a shipping handling fee will be deducted from your refund.

 

Returns

*Please make sure you email your order number and reason for return to info@sanspareilclothing.com before returning your item.

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items

Sale/Clearance items are none refundable. You can exchange your item for another size or store credit. 


Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Returning an item(s)

For a refund or exchange must be made within 28 days of placing the order. Any returns made after this period may be rejected and sent back to the original delivery address. The Sans Pareil Clothing return/exchange policy doesn’t cover the following: 

  • Ordinary wear and tear
  • Damage caused by improper use or accidents
  • If product care instructions are not followed
  • Discontinued items

We cannot accept returns or exchanges if:

  • The product has been washed
  • The product has a distinct smell
  • The product is returned with animal or human hair 
  • The product is without its original packaging
  • Headwear or underwear cannot be returned for an exchange or refund.

 

To return your product, you should mail your product to:

Sans Pareil Clothing, Unit 4 Harrisons Farm, Rural Workshop Inglewhite Rd, Goosnargh, Preston PR3 2ED United Kingdom

Download our Returns form here.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Common reasons for refusal of returns/exchanges

- Any items that are returned which are covered in animal or human hair may not be exchanged or refunded.

- Any items found to have a distinct smell (deodorant, aftershave, body odor etc) 

- Any items that have stains or have been washed. Returned items must be in the original condition. This is the same condition that you received them in, including tags and packaging.

- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 


If you have any uncertainties as to whether you’re eligible to return an item, please email the support team via info@sanspareilclothing.com

 

Refunds

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sanspareilclothing.com

Refunds may take 7-14 working days to process


Exchanges

(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sanspareilclothing.com and send your item to: Sans Pareil Clothing, Unit 4 Harrisons Farm, Rural Workshop Inglewhite Rd, Goosnargh, Preston PR3 2ED United Kingdom


Shipping/Returning 


To return your product, you should mail your product to:

Sans Pareil Clothing, Unit 4 Harrisons Farm, Rural Workshop Inglewhite Rd, Goosnargh, Preston PR3 2ED United Kingdom


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE: International orders MAY be subject to VAT, customs, and international handling fees; these responsibilities will NOT be handled by Sans Pareil Clothing.

  

Sans Pareil Clothing, Unit 4 Harrisons Farm, Rural Workshop Inglewhite Rd, Goosnargh, Preston PR3 2ED United Kingdom